HCLTech
Service Desk Analyst
Bangalore, Karnataka
via Adzuna1–3 yrs
First seen Sep 11 · seen live today · via Adzuna
The posting, as published
Service Desk Analyst (L1) - Job Description Job Title: Service Desk Analyst (L1) Experience: 1-3 Years Key Responsibilities: Provide Level 1 technical support via phone, email, chat, and ticketing tools. Diagnose and resolve hardware, software, network, and application-related issues. Perform password resets, account unlocks, and user account administration. Create, update, and manage incident and service request tickets. Escalate unresolved issues to L2/L3 support teams as per defined procedur…