Service Desk Team Lead

Job Title: Global Service Desk Team Leader Location: Hyderabad Department: Group IT Key Responsibilities: Lead and mentor Service Desk Analysts. Manage daily service desk operations and SLA performance. Oversee incident, requests, problems, and escalation management. Act as an escalation point for major incidents. Drive continuous improvement initiatives. Collaborate with infrastructure, application, security, and vendor teams. Manage staffing, scheduling, and performance reviews. Prepare servi…