On-Site Service Engineer – Data Center / Server Hardware

What success looks like in this role: This is a hands-on server hardware and break/fix role . The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.   Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.   What You’ll Do   Provide on-site technical support for Dell PowerEdge and other enterprise server hardware   Diagnose and resolve server hardware failures and system issues to minimize customer downtime   Perform hands-on hardware installation, removal, replacement, and repair, including:   Memory/DIMMs   CPUs/processors   Power supplies   Fans and cooling components   Hard drives/SSDs   RAID/HBA components   NICs and other PCIe components   GPUs and accelerator hardware   Motherboards/system boards and other server components   Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration   Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics   Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms   Execute both reactive break/fix and preventive maintenance following established procedures   Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources   Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution   Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details   Escalate complex technical issues when appropriate   Participate in on-call rotations and provide extended coverage as required You will be successful in this role if you have: What You Bring – Required   3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure   Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components   Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs   Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment   Strong understanding of server hardware architecture and troubleshooting methodology   Experience with hardware diagnostics, BIOS/firmware, and server management tools   Familiarity with Linux or similar operating systems   Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues   Comfortable working independently in a customer-facing environment   Ability to clearly communicate technical issues and resolutions to customers and internal teams   Ability to lift up to 50 lbs. , travel to customer sites, and support flexible/on-call schedules     Preferred Qualifications   Experience supporting Dell PowerEdge servers   Dell or other enterprise hardware certifications   Experience with iDRAC, iLO, or comparable server management platforms   Experience supporting GPU/AI server infrastructure   Experience with data center operations, rack/stack, structured cabling, or server deployment   Associate’s or Bachelor’s degree in IT, Computer Science, or a related field   This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’   EEO commitment here .