TL Customer Service

Job Description: Location – Navi Mumbai Self Goals - Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer. - Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage - Manage end to end customer communication - Measure, track and analyze customer feedback and drive, implement improvements based on the insights gathered - Manage Lead nurturing and mar…