Senior Associate

Key Responsibilities Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies. Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission. Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays. Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department. Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and review reports on order backlogs, fulfillment and Invoicing. Qualifications & Skills 3-5 years of order management, sales operations, or data entry experience, specifically within hardware/software industry. Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel Common Skills Needed ✔ Attention to detail ✔ Data entry accuracy ✔ Customer service skills ✔ Experience with ERP systems (like SAP, NetSuite, or Oracle) ✔ Experience with CRM (SFDC preferred) ✔ Microsoft Excel ✔ Communication and coordination skills Key Responsibilities Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies. Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission. Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays. Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department. Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and review reports on order backlogs, fulfillment and Invoicing. Qualifications & Skills 3-5 years of order management, sales operations, or data entry experience, specifically within hardware/software industry. Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel Common Skills Needed ✔ Attention to detail ✔ Data entry accuracy ✔ Customer service skills ✔ Experience with ERP systems (like SAP, NetSuite, or Oracle) ✔ Experience with CRM (SFDC preferred) ✔ Microsoft Excel ✔ Communication and coordination skills Master Degree