Customer Service Specialist

Job Title: Analyst/Senior Analyst Location: Gurugram (Sector 59) Reports to: Team Leader / Process Manager Process Type : 100% Inbound – Voice Job Summary We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards. Key Responsibilities: Handle 70–1…