IGT Solutions
Service Operations Specialist
Gurgaon, Haryana
via Adzuna
Posted 8 weeks ago · First seen Oct 19 · last seen 9d ago · via Adzuna
The posting, as published
Key Deliverables: Oversee and manage the P&L for 500 FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ens…