IT Implementation Engineer II

Secur-Serv , is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada Why Secur-Serv ? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. We have a generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. Participate in our wellness program to improve your health and earn a discount on your health insurance premiums. Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career. Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New Jersey, Maine, Illinois, Virginia, Connecticut, DC, Vermont or New York. Ideally we are looking for candidates who can work during core business hours in the Central Time Zone. POSITION SUMMARY The IT Implementation Engineer II is a senior, a client facing member of the Professional Services team responsible for implementing new technology solutions. The engineer works primarily independently and serves as the technical lead on larger projects, while also providing escalation support for high-priority issues. Success in this role requires strong customer service, communication, collaboration, and advanced technical expertise across multiple infrastructure disciplines. ESSENTIAL RESPONSIBILITIES (other duties may be assigned) Build, configure, and deploy complex technology solutions including, but not limited to, cloud services, hybrid (cloud and on-premises) infrastructure, virtual and physical servers, networking, storage, and workstations. Create, configure, migrate, and manage virtualized environments including VMware and Hyper-V Configure, deploy, and troubleshoot firewalls, switches, wireless networks, and core network architectures and protocols Administer Active Directory environments, including creating new domains and migrating existing domains Implement and support backup and disaster recovery solutions Implement, migrate, administer, and support Microsoft 365 services. Including Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive. Configure and support Microsoft Entra ID and Microsoft 365 security capabilities across cloud and hybrid environments Experienced with Microsoft Exchange configuration and administration Demonstrate superior troubleshooting capabilities Use PowerShell for basic administration and troubleshooting tasks Mentor team members and serve as a technical escalation point for other departments Provide remote support for Field Service Technicians performing on-site installations Manage competing priorities across multiple active projects, meet deadlines and follow through on commitments, and complete assignments successfully Participate in project meetings to support planning, define implementation strategies, and communicate status updates Travel occasionally to regional customer sites to perform technology installations when assigned to the Omaha office REQUIREMENTS 5 years of experience supporting server and endpoint operating systems 5 years of experience with technology infrastructure, including cloud solutions, servers, endpoints, and networking devices General hardware: servers, workstations, storage (SAN, NAS, etc.), networking (firewalls, switches, wireless) Cloud platforms and services, including Microsoft 365, Microsoft Entra ID, and AWS Virtualization experience (VMware, Hyper-V) Backup and disaster recovery solutions, preferably including Axcient, Datto, or Veeam Advanced troubleshooting and root-cause analysis Extensive knowledge related to network environments Administration of Active Directory, Microsoft Exchange, and cloud services PREFERRED SKILLS/EXPERIENCE Bachelor’s degree in Computer Science or Management Information Systems 5 years of experience with network topologies, core infrastructure, and protocol Current certifications in cloud, server, or networking PHYSICAL /MENTAL REQUIREMENTS Sit Frequently at a desk Frequent fine hand and finger movements (keyboard, writing, mouse movement) Continual close visual acuity for reading Hearing and Speaking for communication within and outside of company. May be required to lift/push/pull up to 50 pounds for set up/movement of office equipment, Mental Requirements – must be able to consistently: Learn new tasks, Remember Processes, Maintain focus, Complete tasks independently Make timely decisions in the context of a workflow, Ability to communicate effectively, Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy Originally posted on Himalayas