HDFC ERGO General Insurance
Senior Manager - Renewal Retention
India · full-time
₹6Lvia Adzuna
First seen Oct 24 · seen live today · via Adzuna
The posting, as published
ob Description: Call Center Manager (Vendor Location) Job Title: Call Center Manager – Vendor Operations Location: Vendor Site / Outsourced Call Center / Ranchi Department: Customer Renewal / Retention Reporting To: Amrender Dubey - JVP – Customer Retention Key Responsibilities 1. Operations Management Manage daily call center operations to ensure achievement of productivity and business targets. Monitor service levels, call volumes, staffing utilization, and operational efficiency. Ensure opti…