HTC Global Services
Information Technology Support Engineer
Hyderabad, Telangana
via Adzuna3–5 yrs
First seen Sep 15 · last seen 3d ago · via Adzuna
The posting, as published
Required Experience: 3–5 years in network support, ISP/telecom technical support, or IT help-desk roles with strong networking exposure Role Summary: Front-line Tier 2 engineer providing pre-migration consultation, readiness validation, and network/ISP troubleshooting for agent offices, with full case ownership in ServiceNow. This is the entry point into the ACI Support Engineer track (Section 5.2); engineers grow into SOP/knowledge-article development and Help Desk enablement duties as they bu…