Manager -WFM || Pune

Key Deliverables: Lead capacity planning, scheduling, forecasting, and real-time management for BPO operations Deliver timely and accurate WFM and MIS reports with actionable insights Drive KPI performance, manage outages, and optimize workforce efficiency Liaise with operations, stakeholders, and clients for performance updates and requirements Role Responsibilities: Monitor KPIs, shrinkage, SL, AHT, and RTA metrics daily Manage internal/external client requirements and ensure data accuracy Ut…