.Net Support Engine

Responsibilities Day-to-Day Operations: Ensure timely incident management to meet Service Level Agreements (SLAs). Oversee the monitoring, maintenance, and optimization of platform usage, performance, and stability in production systems. Troubleshoot issues promptly to minimize disruption to operations. Collaborate with business stakeholders to determine the priority of fixes and enhancements. Conduct root cause analysis for production issues to prevent recurrence. Represent the Change Advisory…