Associate Manager

Managing Service Desk : A candidate with Go getter attitude ; having good communication and stakeholder management skills. Product & Process Improvement: Acumen to understand the gaps in process and accordingly coordinate with stakeholders for system/process changes. Preparing BRD and assisting successful testing & implementation. Monitoring Servicing TAT. Ensuring Good customer service levels. Coordinating with corporate customers/Brokers for closure of pending requirements. Skills: Service De…