Senior Executive Hotel Operations ( Spanish )

Role - Senior Executive Hotel Operations ( Spanish ) Key Responsibilities Manage customer queries received via email and inbound calls for hotel bookings and holiday packages. Provide accurate information on availability, pricing, inclusions, policies, and booking terms. Process booking requests, amendments, upgrades, cancellations, and special requests in a timely manner. Coordinate with hotels, suppliers, and internal teams to resolve operational issues. Handle escalations with maturity, ensu…