Quality Analyst ( Tele Collection Voice Process)

Job Description: Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities. Should be able to handle 1:40 ratio of callers. Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders. Define/recommend process improvements to meet current and future collections targets/standards. Quality analyst will ensure that callers aligned to current processes …